I wanted to take a moment to write a "Thank-you" for all the times your company has demonstrated it's willingness to do things the "right way", and in a manner that keeps the consideration of the customer in mind.
Specifically, I took our 03 Buick Regal in, late in the day on a Tuesday, with a mysterious issue regarding failing suddenly after ignition.
You diagnosed the issue, and repaired the car within 24 hours. This, frankly, is a high level of service that I have seen you perform time after time.
However, you went a step further this time, in that you also encountered a wiring issue in the key cylinder that was causing the car to die after re-ignition. You called to explain that the car would need a new cylinder to function correctly, which I begrudgingly accepted as necessary, though it was in No Way any fault of yours.
Then Paul & Kirt took the EXTRA TIME, unbeknownst to me to solder the wires until the present cylinder worked correctly at NO EXTRA CHARGE.
"Thank you" as well to everyone we work with at your facility. It is a pleasure to do business when you feel as though the people you are conducting business are looking out for your vehicle and your best interest.
Matt Mauren